Privacy Policy

Information collected

When you apply to the Hospitality Flow Early Access Programme or contact us, we may collect:

• Your name and work email address
• Property or company name, property type and number of rooms
• Your role at the property
• Any information you choose to provide in communications with us

When you use our website, we may also collect basic technical information such as browser type, device type and pages visited.

Email communications

We use your email address to respond to Early Access applications, send onboarding information and provide product updates related to Hospitality Flow.

You can unsubscribe from non-essential marketing emails at any time by using the link in the email or by contacting us directly.

Cookies

Our website may use essential cookies required for basic functionality and security. We do not use cookies for advertising purposes.

If we introduce analytics cookies in future, we will update this policy and request consent where required.

Data storage

Application data is stored securely and accessed only by authorised members of the Hospitality Flow team for the purpose of reviewing applications, onboarding hotels and improving the product.

We retain personal data only for as long as necessary to fulfil these purposes or as required by law.

GDPR

If you are located in the United Kingdom or European Economic Area, you have rights under applicable data protection law, including the right to access, correct or delete your personal data, restrict processing and object to certain uses.

We process personal data on the basis of legitimate interests (responding to enquiries and operating the Early Access Programme) and, where applicable, your consent.

You may lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.

Contact

For privacy-related questions or requests, contact us at hello@hospitalityflow.co.uk.